Terms of Service

1. Acceptance of Terms

By accessing or using the ServeMate platform, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access the service.

2. Description of Service

ServeMate is an all-in-one software-as-a-service (SaaS) platform built for UK takeaways and restaurants. It provides tools including EPOS, staff scheduling, customer websites, online ordering, and AI voice ordering.

3. Account Registration

To use ServeMate, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account.

4. Subscription and Billing

Our core platform is available for a subscription fee of £67 per month.

• No Setup Fee: We do not charge a setup fee to get started.
• Cancel Any Time: There are no long-term contracts. You may cancel your subscription at any time.
• Sophie AI Voice: Usage of Sophie AI Voice is billed on a pay-as-you-go basis at 12p per minute.

Fees are billed in advance on a monthly basis and are non-refundable.

5. Acceptable Use

You agree not to use the service to:

• Violate any local, national, or international law or regulation.
• Transmit any material that is abusive, harassing, tortious, defamatory, vulgar, pornographic, obscene, libelous, or otherwise objectionable.
• Interfere with or disrupt the service or servers or networks connected to the service.

6. Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of ServeMate Ltd and its licensors. The service is protected by copyright, trademark, and other laws of the United Kingdom and foreign countries.

7. Limitation of Liability

In no event shall ServeMate Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.

8. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the service will immediately cease.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

10. Contact Us

If you have any questions about these Terms, please contact us at: