Privacy Policy

1. Introduction

ServeMate Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software-as-a-service (SaaS) platform.

We act as a Data Controller for the business information you provide to us to set up and manage your account. We act as a Data Processor for the customer data you process through our platform.

2. Information We Collect

We may collect information about you in a variety of ways:

• Business Data: Name, email address, phone number, business name, and payment information when you register for an account.
• Usage Data: Information about how you use our platform, including access times, pages viewed, and your IP address.
• Customer Data: Data regarding your customers (e.g., names, phone numbers, delivery addresses, order history) that you input or that is collected via our platform, including through Sophie AI Voice.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform.
• Process your transactions and manage your subscription.
• Improve, personalize, and expand our services.
• Communicate with you, including for customer service and updates.
• Process customer orders on your behalf (as a Data Processor).

4. Legal Basis for Processing

Under the UK GDPR, our lawful bases for processing your personal data are:

• Contract: Processing is necessary to fulfill our service agreement with you.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and preventing fraud.
• Consent: Where you have given explicit consent for specific processing activities.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Upon account termination, your data will be deleted or anonymized in accordance with our data retention policies.

6. Third-Party Processors

We may share your information with trusted third-party service providers that assist us in operating our platform, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and comply with UK GDPR requirements.

7. Cookies

We use cookies and similar tracking technologies to track the activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access, update or delete the information we have on you.
• Rectify any information that is inaccurate or incomplete.
• Object to our processing of your personal data.
• Request the restriction of processing your personal data.
• Request the transfer of your personal data.
• Withdraw consent at any time where we relied on your consent to process your personal information.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: