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Terms

The deal, in plain English.

Last updated: 9 October 2026

These terms are between you (the business using ServeMate) and ServeMate Ltd, registered in England and Wales (company number 16480251, registered office Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom). By creating an account you agree to them. ServeMate is for businesses, not consumers.

1. What you get

ServeMate is software for takeaways and restaurants: a till, online ordering on your own website, kitchen screen, TV menus, loyalty, rotas, reports and more, plus optional add-ons such as the self-order kiosk and Sophie, our AI phone assistant. You set it up yourself, and we help on WhatsApp if you need it.

2. Free trial

You get a 30-day free trial, which starts when you add your card. You won't be charged during the trial. If you cancel before it ends, you won't pay anything.

3. Price and payment

  • ServeMate costs £49 a month per shop, charged monthly to your card through Stripe after your trial.
  • Add-ons are charged as shown on our pricing page: the kiosk is £19 a month per kiosk, and Sophie is 25p a minute, only while she's on a call.
  • We're not currently VAT registered, so no VAT is added.
  • If a payment fails, we'll let you know. If it isn't sorted, we may pause your account until it is.
  • If we change our prices, we'll give you at least 30 days' notice first.

4. No contract, cancel any time

There's no minimum term. You can cancel any time in Settings, under Manage Subscription. Your account stays open until the end of the month you've paid for, and we don't refund part months.

5. Other companies' services

Card payments are provided by Dojo, and delivery-app connections by HubRise, under their own terms and fees, which you agree with them directly. We're not responsible for their services, fees or downtime.

6. Your responsibilities

  • Your menu is your responsibility, including prices, descriptions and allergen information. Check what's shown online, on the kiosk and what Sophie tells callers, and keep it up to date.
  • You're responsible for your own customers, orders, refunds and food, and for following the law that applies to your business.
  • Keep your logins safe, and only give access to people you trust.
  • Don't misuse ServeMate: no illegal use, spam, or trying to break, copy or overload it.

7. Your data and your customers' data

Your data stays yours. For your customers' information you're the controller and we process it for you, as described in our privacy policy. We'll keep it secure, only use it to provide ServeMate, and help you meet your data protection duties.

8. Keeping ServeMate running

We work hard to keep ServeMate available and secure, but we can't promise it will never be interrupted, for example during updates or problems with the internet or our suppliers. We'll fix issues as quickly as we reasonably can.

9. Liability

We aren't liable for indirect losses or loss of profit, revenue, orders or data. Our total liability to you in any 12 months is limited to the fees you paid us in that period. Nothing in these terms limits liability that can't be limited by law, such as for death or injury caused by negligence, or fraud.

10. Ending your account

You can cancel any time (see section 4). We may suspend or close an account that breaks these terms or doesn't pay, and we'll tell you first unless it's urgent. After an account closes we handle its data as our privacy policy describes.

11. Changes and the law

We may update these terms. We'll tell you about important changes before they apply. These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any disputes.

Questions

Message us on WhatsApp or email hello@servemate.co.uk. A real person will reply.