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AI Phone Orders & All-in-One Platform for Takeaways

ServeMate combines AI phone orders, EPOS, online ordering, kiosks and loyalty in one platform so you stop missing calls and paying for 10 systems.

Missed Calls, Lost Orders

On a busy night the phone rings out, tablets ping, staff write orders on scraps of paper and some tickets just never make it to the kitchen. Customers give up or go to an app instead.
ServeMate pulls AI phone, online, kiosk and aggregator orders into one live queue so nothing slips through the cracks.

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Online

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Aggregators

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AI Phone

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Online

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Aggregators

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AI Phone

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Online

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Aggregators

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AI Phone

No Clear Picture of What’s Working

You’re guessing your busiest hours, best-selling items and real margins from Z-readings and gut feel. Price changes and staffing decisions become guesswork, not confidence.
ServeMate analyses every order and shift so you can see profit leaks, peak times and menu winners before they turn into problems.

Smart Alerts

Menu Insights

Peak Hours

Profit Leaks

Margin Handling

Staff Help

Smart Alerts

Menu Insights

Peak Hours

Hooked on Expensive Apps

More and more orders come from aggregators, commission eats your profit and you never see proper customer data. You’re renting customers instead of owning the relationship.
ServeMate gives you the tools to bring those customers back to your own channels with loyalty, SMS, email and automated offers.

See Growth

Monthly Visits

Last 24hrs

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ServeMate

See Growth

Loyalty | Points, Rewards & Gamification

Stamp Cards

Automated Offers

See Growth

Loyalty Points

Loyalty Stamps

Rewards

Gamification

Automated Offers

No Time to Upsell Every Order

Staff are too busy answering phones and packing bags to remember offers, sides and upgrades on every ticket. Your average order value stays flat even when you’re slammed.
ServeMate learns what people really buy and suggests the right sides, drinks and deals automatically on phone, kiosk and online orders.

Smart Analytics

Retention

Basket Boosters

Deal Engine

Higher AOV

Smart Analytics

Retention

Basket Boosters

Deal Engine

Higher AOV

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Grid

BENEFITS

Everything Your Takeaway Needs, Built In

Run your whole shop from one platform – orders, staff, customers and growth – without juggling a dozen different systems. Below is just a tiny fraction of what our platform can do!

Partner, Not Just Provider

ServeMate is built with takeaway owners. Tell us what you need, and we ship new features fast – you’re never stuck with a static system.

Partner, Not Just Provider

ServeMate is built with takeaway owners. Tell us what you need, and we ship new features fast – you’re never stuck with a static system.

Unified EPOS for Every Order

Counter, phone, kiosk and online orders all flow through one smart EPOS so the whole team sees the same live ticket queue.

Unified EPOS for Every Order

Counter, phone, kiosk and online orders all flow through one smart EPOS so the whole team sees the same live ticket queue.

AI Phone Assistant (Sophie)

Let Sophie answer every call, take accurate orders, provide order updates, handle FAQs & more while your team focuses on cooking and service.

AI Phone Assistant (Sophie)

Let Sophie answer every call, take accurate orders, provide order updates, handle FAQs & more while your team focuses on cooking and service.

AI Automation for Everyday Tasks

From order confirmations and “your food is on the way” texts to lapsed-customer win-back offers, ServeMate’s AI keeps the boring jobs running in the background so you don’t have to.

AI Automation for Everyday Tasks

From order confirmations and “your food is on the way” texts to lapsed-customer win-back offers, ServeMate’s AI keeps the boring jobs running in the background so you don’t have to.

Ask the Platform Anything

Need to see last week’s sales, change a price or pause delivery times? Just ask our built-in AI copilot in plain English and it updates your settings or pulls the numbers for you.

Ask the Platform Anything

Need to see last week’s sales, change a price or pause delivery times? Just ask our built-in AI copilot in plain English and it updates your settings or pulls the numbers for you.

AI-Driven Google Reviews

ServeMate automatically asks happy customers for Google reviews after their order and can automatically send smart replies to every review for you.

AI-Driven Google Reviews

ServeMate automatically asks happy customers for Google reviews after their order and can automatically send smart replies to every review for you.

Online & Self-Order Kiosks

Give customers a seamless way to order in-store or from home with branded websites and self-order kiosks that plug straight into your till.

Online & Self-Order Kiosks

Give customers a seamless way to order in-store or from home with branded websites and self-order kiosks that plug straight into your till.

Loyalty, Rewards & Automations

Built-in points, stamp cards and smart SMS/email campaigns bring customers back and pull orders away from the apps.

Loyalty, Rewards & Automations

Built-in points, stamp cards and smart SMS/email campaigns bring customers back and pull orders away from the apps.

Real-Time Analytics & Z Reports

See sales, margins, busy hours and best-sellers in real time. Weekly and daily Z reports land in your inbox automatically.

Real-Time Analytics & Z Reports

See sales, margins, busy hours and best-sellers in real time. Weekly and daily Z reports land in your inbox automatically.

FOUNDERS NOTE

“Most takeaway owners don’t have a ‘tech problem’ they have a time problem. You’re answering the phone, fighting with tablets, fixing printers and chasing drivers while your family eats without you. We lived that same chaos in our own shop. ServeMate started as a decision that this can’t be ‘just how it is’ to run a busy takeaway.”

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Brad-lee Navruz | Founder, ServeMate

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“I speak to shops every week who are locked into long EPOS contracts, paying for features they never use while still missing calls, losing repeat customers to apps and guessing their real profit. The real issue isn’t that you need more software it’s that nobody has built one system around the reality of a Friday night rush in a takeaway.”

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AJ | Co-Founder, ServeMate

AI PHONE ORDERS

Meet Sophie, Your AI Phone Teammate

Sophie answers every call, takes orders like a real staff member and keeps customers updated, so your team can stay on the fryers, not the phone.


Listen to Sophie taking an order like a pro below 👇

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Take Orders Naturally Sophie takes collection and delivery orders in natural conversation, confirms every detail and sends them straight into your system – no more engaged tones or missed calls.

Real-Time Order Updates When customers call asking “how long will my food be?”, Sophie checks your live ticket queue and gives accurate updates, without dragging staff away from the counter or the kitchen.

Answer FAQs & Allergens Safely Opening times, delivery areas, payment options and more – Sophie handles the everyday questions and clearly flags allergen notes for your team, so nothing gets lost in the rush.

Built-In Upsells & Loyalty Sophie follows your rules to suggest sides, drinks and deals at the right moment, and can capture mobile numbers for loyalty and promos – quietly lifting your average order value on every call.

Take Orders Naturally Sophie takes collection and delivery orders in natural conversation, confirms every detail and sends them straight into your system – no more engaged tones or missed calls.

Real-Time Order Updates When customers call asking “how long will my food be?”, Sophie checks your live ticket queue and gives accurate updates, without dragging staff away from the counter or the kitchen.

Answer FAQs & Allergens Safely Opening times, delivery areas, payment options and more – Sophie handles the everyday questions and clearly flags allergen notes for your team, so nothing gets lost in the rush.

Built-In Upsells & Loyalty Sophie follows your rules to suggest sides, drinks and deals at the right moment, and can capture mobile numbers for loyalty and promos – quietly lifting your average order value on every call.

Take Orders Naturally Sophie takes collection and delivery orders in natural conversation, confirms every detail and sends them straight into your system – no more engaged tones or missed calls.

Real-Time Order Updates When customers call asking “how long will my food be?”, Sophie checks your live ticket queue and gives accurate updates, without dragging staff away from the counter or the kitchen.

Answer FAQs & Allergens Safely Opening times, delivery areas, payment options and more – Sophie handles the everyday questions and clearly flags allergen notes for your team, so nothing gets lost in the rush.

Built-In Upsells & Loyalty Sophie follows your rules to suggest sides, drinks and deals at the right moment, and can capture mobile numbers for loyalty and promos – quietly lifting your average order value on every call.

PRICING & PLANS

Simple Plans for Serious Takeaways

Every plan includes the full ServeMate platform – EPOS, online ordering, kiosks, loyalty, marketing and real-time reporting. You just choose how much AI phone usage you need for your shop.

Starter

£69

/ month

Includes:

Full Access to platform

Unlimited AI Chat Usage

20k E-Mails/ month

24/7 Live Chat Support

Pro + AI Voice

Popular

£169

/ month

Includes:

Everything in Starter

500 Minutes AI Phone (250 Orders)

+ £0.25 Per Minute Overage

SMS Confirmations AI Phone

SMS Payments for AI Phone

Premium + AI Voice

£269

/ month

Includes:

Everything in Pro

1000 Minutes AI Phone (500 Orders)

+£0.20 Per Minute Overage

Tailored onboarding and training

Customizable API access

Dedicated success manager

Starter

£69

/ month

Includes:

Full Access to platform

Unlimited AI Chat Usage

20k E-Mails/ month

24/7 Live Chat Support

Pro + AI Voice

Popular

£169

/ month

Includes:

Everything in Starter

500 Minutes AI Phone (250 Orders)

+ £0.25 Per Minute Overage

SMS Confirmations AI Phone

SMS Payments for AI Phone

Premium + AI Voice

£269

/ month

Includes:

Everything in Pro

1000 Minutes AI Phone (500 Orders)

+£0.20 Per Minute Overage

Tailored onboarding and training

Customizable API access

Dedicated success manager

Starter

£69

/ month

Includes:

Full Access to platform

Unlimited AI Chat Usage

20k E-Mails/ month

24/7 Live Chat Support

Pro + AI Voice

Popular

£169

/ month

Includes:

Everything in Starter

500 Minutes AI Phone (250 Orders)

+ £0.25 Per Minute Overage

SMS Confirmations AI Phone

SMS Payments for AI Phone

Premium + AI Voice

£269

/ month

Includes:

Everything in Pro

1000 Minutes AI Phone (500 Orders)

+£0.20 Per Minute Overage

Tailored onboarding and training

Customizable API access

Dedicated success manager

All plans are per location and include updates, support and new features. Prices include VAT.

All plans are per location and include updates, support and new features. Prices include VAT.

COMPARISON

What Changes When You Move to ServeMate

See the difference between running on a patchwork of tools and running everything on one platform.

BEFORE SERVERMATE

Phone ringing off the hook, engaged tones and missed orders

Separate tablets for apps, online orders and the till

Paper tickets and shouted orders in the kitchen

Guesswork on profits, busy times and best-sellers

Paying for 6–10 different systems and still feeling behind

Phone ringing off the hook, engaged tones and missed orders

Separate tablets for apps, online orders and the till

Paper tickets and shouted orders in the kitchen

Guesswork on profits, busy times and best-sellers

Paying for 6–10 different systems and still feeling behind

WITH SERVEMATE

Sophie answers every call and takes accurate orders 24/7

All orders (phone, online, kiosk, counter) in one live queue

Kitchen & collection screens keep the team and drivers in sync

Live dashboards + automatic Z reports show what’s really working

One platform, one support team, and features shipped from real shop feedback

Sophie answers every call and takes accurate orders 24/7

All orders (phone, online, kiosk, counter) in one live queue

Kitchen & collection screens keep the team and drivers in sync

Live dashboards + automatic Z reports show what’s really working

One platform, one support team, and features shipped from real shop feedback

AI-DRIVEN EFFICIENCY

The Everyday Headaches Our AI Takes Off Your Plate

Most takeaway owners spend their days answering the same questions, clicking through confusing menus and guessing what’s really working. ServeMate’s AI is there to handle the boring, repetitive bits so you don’t have to.

Tired of Hunting Through Menus?

Need to change a price, pause deliveries or find last Friday’s sales and can’t remember where it lives? Instead of clicking around 10 different screens, just ask Sophie inside the platform and she’ll pull it up or do it for you.

Tired of Hunting Through Menus?

Need to change a price, pause deliveries or find last Friday’s sales and can’t remember where it lives? Instead of clicking around 10 different screens, just ask Sophie inside the platform and she’ll pull it up or do it for you.

Drowning in Repetitive Jobs?

Manually sending “your food is on the way” texts, chasing reviews and remembering to win back quiet customers eats hours every week. ServeMate’s automations quietly handle those follow-ups in the background so you can stay on the shop floor.

Drowning in Repetitive Jobs?

Manually sending “your food is on the way” texts, chasing reviews and remembering to win back quiet customers eats hours every week. ServeMate’s automations quietly handle those follow-ups in the background so you can stay on the shop floor.

Still Guessing What’s Working?

Endless reports and Z-readings make it hard to see which items, hours and drivers actually make you money. Our AI highlights the trends that matter – best-sellers, dead weight and profit leaks – so you know exactly where to focus.

Still Guessing What’s Working?

Endless reports and Z-readings make it hard to see which items, hours and drivers actually make you money. Our AI highlights the trends that matter – best-sellers, dead weight and profit leaks – so you know exactly where to focus.

Smart Analytics

Real-Time Insights

Task Prioritization

FAQ'S SECTION

Some Common Questions About ServeMate

Get clear answers on how our all-in-one platform, EPOS and AI voice can fit your takeaway.

What is ServeMate and how is it different from a normal EPOS?

ServeMate is an all-in-one platform built specifically for takeaways and fast-food brands. It combines your EPOS, AI phone ordering, online ordering website, self-order kiosks, TV menus, loyalty and marketing tools in one system. Instead of juggling 8–10 separate subscriptions, you run your whole shop from one login.

Who is ServeMate designed for?

ServeMate is built for busy takeaways: fish & chips, pizza, kebab, burger, fried chicken, Chinese and similar fast-food concepts. Whether you’re a single high-street shop or a growing multi-site brand, the platform is designed around high-volume, quick-service operations.

How does the AI phone assistant “Sophie” work?

Sophie answers your shop phone 24/7, speaks to customers like a real team member, and takes accurate collection or delivery orders. She can check live order status, give realistic wait times, answer FAQs (opening hours, delivery areas, payments) and send orders straight into your system so nothing gets lost on a notepad.

Can Sophie handle allergens and special requests safely?

Yes. Sophie is trained on your exact menu, allergen notes and house rules. She clearly records allergy information and special instructions on each order so your team can check it in the kitchen. We always recommend you double-check in store before serving, just as you would with any phone order.

Do I have to replace my current EPOS to use ServeMate?

You can start with our AI voice only, or you can switch fully to the ServeMate EPOS and platform. Most shops get the biggest benefit when ServeMate runs everything – tills, online orders, kiosks and voice – but we’ll walk you through the best setup for where you are right now.

How long does it take to get up and running?

For AI voice alone, most shops can be live in a week once we have your menu and rules. A full ServeMate rollout with EPOS, online ordering and screens typically takes an additional week to that while we build your menu and train your team – but we handle the heavy lifting with you.

What hardware do I need to use ServeMate? and do you sell hardware?

ServeMate works with modern Windows and Android devices, plus standard receipt and kitchen printers. In many cases you can keep some of your existing hardware; we’ll check what you have and recommend the simplest, most cost-effective setup. Also we do not sell hardware yet as we truly believe that you will get better value from using your existing hardware or buying it from the likes of Amazon!

How is ServeMate priced and are there long-term contracts?

ServeMate is priced as a monthly subscription per location, with different plans depending on your AI phone usage and feature set. We don’t believe in heavy 12-month lock-ins or hidden fees – talk to us about your setup and we’ll give you a clear, simple quote.

Can ServeMate help me rely less on Just Eat, Uber Eats and Deliveroo?

Yes. This is actually our bread & butter! We have done exactly this for over 100 takeaways including a global franchise. ServeMate gives you your own online ordering website, AI phone ordering, loyalty and automated marketing tools so more customers order direct. You still can use aggregators if you want (and we reccomend you do, but the platform is designed to grow your own channels and protect your margins.

Who owns my customer data if I use ServeMate?

You do. Your customer data, order history and marketing lists belong to your business. We just store and power it for you so you can run smarter campaigns and provide a better experience.

What is ServeMate and how is it different from a normal EPOS?

Who is ServeMate designed for?

How does the AI phone assistant “Sophie” work?

Can Sophie handle allergens and special requests safely?

Do I have to replace my current EPOS to use ServeMate?

How long does it take to get up and running?

What hardware do I need to use ServeMate? and do you sell hardware?

How is ServeMate priced and are there long-term contracts?

Can ServeMate help me rely less on Just Eat, Uber Eats and Deliveroo?

Who owns my customer data if I use ServeMate?

READY TO LEVEL UP?

Bring Your Takeaway Into the Future with ServeMate

Give your team one platform for EPOS, AI phone orders, online ordering, kiosks, loyalty and marketing. It’s the kind of tech global franchises ask for – now built for independents and growing brands at a fraction of the cost.